At pkr38, your privacy is not an afterthought. This policy explains exactly what personal data we collect, how we use it, how we keep it secure, and what rights you have as a registered player in Pakistan.
pkr38 ("we", "us", "the Platform") is committed to handling your personal information with care and transparency. This Privacy Policy applies to all players who register, log in, deposit funds or interact with any feature of the pkr38 platform, including Casino, Sports, Fish Games, Bingo and the VIP programme.
By creating a pkr38 account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described below. If you do not agree, you should not register or continue using the platform.
This policy is intended for players based in Pakistan. All payment-related data is handled in the context of PKR transactions via JazzCash, Easypaisa, Raast, bank transfers and mobile wallets. We do not operate in or target users from other jurisdictions.
pkr38 collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically through your device and browsing behaviour.
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Registration & verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | JazzCash / Easypaisa number, bank account details | Deposit & withdrawal setup |
| Account Data | Username, password (hashed), account preferences | Registration & ongoing use |
| Verification Documents | ID card copy, utility bill screenshot | KYC / withdrawal verification |
When you access pkr38 through a browser or mobile device, we automatically collect certain technical data to ensure the platform works correctly and to protect against fraud:
pkr38 uses your personal data only for purposes directly related to operating and improving the platform. We do not use your data for purposes you would not reasonably expect. The key purposes are:
pkr38 takes the security of your financial data seriously. When you make a PKR deposit or request a withdrawal, we collect the minimum payment information needed to process the transaction. This includes your registered JazzCash or Easypaisa mobile number, bank account details or debit card information as applicable.
Full payment credentials — such as complete card numbers or mobile wallet PINs — are never stored on pkr38 servers. Transactions are processed through encrypted payment channels. pkr38 staff cannot view your full financial credentials at any point.
Transaction records (amounts, dates, payment method type) are retained for a minimum period as required for account management and dispute resolution purposes. These records are stored securely and are not shared with third parties except as described in Section 6.
pkr38 uses cookies and similar technologies to keep the platform running smoothly, remember your preferences and understand how players navigate and use different sections of the site.
You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect some features such as personalised game recommendations and saved preferences.
pkr38 does not sell, rent or trade your personal information. We share your data only in the following limited and necessary circumstances:
All third parties with whom pkr38 shares data are required to handle it securely and to use it only for the specific purpose for which it was shared.
pkr38 retains your personal data for as long as your account is active and for a period thereafter as reasonably necessary for the following purposes:
When data is no longer required for any of these purposes, it is securely deleted or anonymised. If you close your pkr38 account, we will begin the data deletion process within a reasonable period, subject to any retention obligations that apply at the time.
pkr38 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. These include:
While pkr38 takes all reasonable precautions, no online platform can guarantee absolute security. Players are encouraged to use a strong, unique password for their pkr38 account and to avoid accessing the platform from shared or public devices.
As a pkr38 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through the in-platform live chat or via the email address shown in the footer.
Request a copy of the personal data pkr38 holds about you and how it is being used.
Ask us to correct inaccurate or incomplete information on your account.
Request deletion of your personal data, subject to any legal retention obligations.
Ask us to limit how we use your data while a dispute or correction request is being resolved.
Object to the use of your data for personalisation or promotional communications.
Request your account and transaction data in a structured, machine-readable format.
pkr38 is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under 18. If we become aware that a registered account belongs to a minor, that account will be immediately suspended, all data will be deleted and any deposits returned subject to verification.
If you are a parent or guardian and believe a minor has created a pkr38 account, please contact our support team immediately through the in-platform live chat so we can take appropriate action.
pkr38 may update this Privacy Policy from time to time to reflect changes in the platform, data practices or applicable requirements. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.
For significant changes that materially affect how your data is used, we will endeavour to notify you via your registered contact details. It remains your responsibility to review this page periodically. Continued use of pkr38 after any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns or requests related to this Privacy Policy or how pkr38 handles your personal data, please get in touch with our support team. We are available 24/7 through the in-platform live chat.
You can also reach us by email — our contact address is displayed in the footer of every page on the pkr38 website. Please have your registered mobile number or account username ready to help us locate your account quickly and respond efficiently.
For queries specifically about your account data, deletion requests or data correction, please include "Privacy Request" in your message subject so it is directed to the right team without delay.
Six privacy commitments every Pakistan player can count on
All data exchanged between your device and pkr38 servers is protected by SSL/TLS encryption. Whether you are depositing via JazzCash or checking your Casino balance, your connection is always secure.
pkr38 never sells your personal information to advertisers, data brokers or other gaming platforms. Your data is used only to run your account and improve your experience on our platform.
Your JazzCash, Easypaisa and bank payment details are handled through encrypted channels. Full credentials are never stored on pkr38 servers — only the minimum data needed to process your transaction.
Request access to your data, correct inaccuracies, restrict processing or ask for full deletion — pkr38 supports all these rights. Just reach out to our support team and we will handle your request promptly.
pkr38 does not knowingly collect data from anyone under 18. Age verification is part of our onboarding process and we take any report of underage access very seriously.
We only collect what is genuinely needed to operate your account and process PKR transactions. No unnecessary data collection, no tracking across third-party sites, no hidden profiling.